LIFETIME SERVICE GUARANTEE
The device is covered by a 2 (TWO) YEAR WARRANTY against workmanship and manufacturing defects, including all its parts, provided that it is used as stated in the user manual and is not intervened by us for maintenance, repair or any other reason. Intervention by anyone other than our authorized technical service personnel is not covered by the warranty.
If the device is intervened by persons other than Frigomart Authorized Services and parts other than original parts are used, the warranty is void. Therefore, you can forward your service requests to our company through the Frigomart Call Center at 0332 342 02 91.
Determining the technical methods to be applied to eliminate malfunctions and determining the parts to be replaced are entirely our company's responsibility.
The warranty period of the goods replaced during the warranty application is limited to the remaining warranty period of the purchased goods.
Malfunctions that occur during loading, unloading and shipment after the delivery of the goods,
ow or high mains voltage; making electrical connections without grounding; Damages and malfunctions caused by faulty electrical installation are OUT OF THE SCOPE OF WARRANTY.
SERVICE CONSTITUTION
Our high service quality policy, exceeding customer expectations, is standard everywhere in Turkey.
Meeting the expectations of all our customers and following a distinctive and consistent service policy is the basis of frigomart principles.
For Frigomart, service is a whole that continues before sales, during sales and after sales.
While producing the most appropriate solutions for their needs, we work by prioritizing the comfort and happiness of our customers.
We always communicate with all our customers in a respectful, friendly and civil manner.
We adopt a solution-oriented and constructive approach in all situations.
We know that openness and honesty are very important in customer relations, and we avoid attitudes and behaviors that aim to mislead or evade the customer.
We are sensitive to the needs and expectations of our customers.
We are eager to serve our customers and always have good intentions towards them.
We are aware that we have to be open to continuous development, change and innovation.
We do not discriminate between customers.
We don't make promises we can't keep, we keep the promises we make.
We know our products very well and share our information accurately with customers.
We provide trouble-free service by producing alternative solutions and applications.
Whether the customer's problem is small or large, it is important to us and should be resolved immediately.
